FAQ
- How long does it take for an order to be processed? Back to Top
We will do our best so that orders placed before 9am (11am for expedited) PST are shipped the same day, excluding holidays and weekends. Some orders may take up to 2 business days to process. Please allow extra time for busy shipping times such as the Holiday Season. - What forms of payment do you accept? Back to Top
We accept VISA, MasterCard, and Discover. You can submit your credit card information online. All credit card information is encrypted and safe. Your credit card will be charged as soon as your order is shipped. You may see a debit to your account before the shipment is made and this is an authorization request.
We also accept payments from PayPal accounts, U.S.-based personal checks and money orders. Purchase orders are also accepted on a case-by-case basis, please contact us regarding purchase orders.
We cannot accept American Express because we cannot verify the CID number on your card. We made this decision to protect you, the card owner, against any fraud that may happen because of the lack of security.
- Can I change or cancel my order? Back to Top
If your order has not yet been shipped, email or call us during our business hours to cancel or change your order. - What is your privacy policy? Back to Top
We do not sell or share our customer information with any company or individual, nor is it added to any phone or mailing list. - What is your returns policy? Back to Top
We accept merchandise returns within 30 days of shipment. If we make a mistake, we will give you a full refund, including shipping charges. Returned merchandise must be unopened and in sellable condition. If the product is damaged or has missing parts, we will pay for the shipping to return the item to the store and send the replacement, or we will send the missing parts to you. If there was no mistake and you still wish to return the order, we will refund the cost of the order minus all shipping charges as long as the items are unopened and in sellable condition. Please contact us by clicking on "Contact Us" prior to shipping the item back so that we may authorize the refund process. No refunds will be accepted without this authorization. - What if I refuse a delivery? Back to Top
If a package is refused without prior consent from us we reserve the right to collect the cost of shipping your package to you. This is simply to recover the cost of shipping your package. In the case of free shipping we will refund you the cost of the items minus the cost of shipping when the package is returned to us.
- What about "Out of Stock" merchandise? Back to Top
Merchandise marked "Out of Stock" is usually available within two weeks. - Are your prices in U.S. currency? Back to Top
All of our prices are listed in US dollars. - How do you protect customer information? Back to Top
When you place an order, your information is transferred using a secure server. We use SSL, the foremost encryption software, to protect your personal and credit card information. - How will I know you've received my order? Back to Top
When your order has been placed, you will receive an e-mail confirmation. This e-mail will include your order date, order number, the items that you have ordered, shipping details and total cost. Keep in mind that the e-mail does not mean that your credit card information has yet been approved. You may also check your order's status under "My Account" at the top of this page. - How can I change my account information? Back to Top
After logging in you see the account information box located at the top right, this will allow you to change your password, shipping address and you can also review previous orders or previous shopping carts. - Do you offer gift wrapping services? Back to Top
We can gift-wrap any item you purchase from us. During the checkout process, before you choose your shipping option, you will be given the chance to choose giftwrap and/or gifttags. - What is your shipping policy? Back to Top
Our web site provides real-time Federal Express and USPS shipping cost calculations for your destination zip code. This charge includes any applicable handling charges. Please note that Federal Express is unable to deliver to military bases or post office boxes; USPS will provide shipping service to these locations. We will contact you about any price change before items are sent if the charges are higher than we originally quoted you. - What is your international shipping policy? Back to Top
Because of shipping restrictions, cost, proof of delivery, and many other reasons, UnclesGames.com is shipping directly only to Canada.
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My order is late according to the shipping company. Can I get a refund?
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If your order is late and it is because of an error on our part, we will gladly give you a refund for the shipping. However, if the order is late because of a typo or because you were unavailable for delivery, you are responsible for the shipping.
One exception is if the shipping company delays your package. In this case you will get a full refund if we can get one from the shipping company. The refund requests are usually accepted by the shipping company unless there is a major incident that voids the shipping company's guarantees (Act of God, etc.).
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My order says it has been delivered, but I don't have it!
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First, please check with family/roommates and make sure they have not received the package for you. If this is not the case, please contact us immediately so that we can start a trace on the package. We have a very limited time (roughly 15 days from the date it was shipped) to respond to a lost package so delaying may make it impossible for us to recover it and/or refund you.
